customer
call centre
taking the strain of customer
contact
....
Do
you know that more than half of on-line orders are abandoned before
completion?
The fact is, many customers want someone to talk to at some
point in their business with you, and the indications are that the sites that
do not facilitate that need are less likely to build confidence in their
customers than those who do.
Working
on the belief that customers usually have very simple questions that
prevent them from making major purchases, we have put together a cost
effective customer relationship support service.
The
need for a phone number to exist is greater than the need
customers feel to use it!
MYCO can offer you a phone number (any number of them), which you can offer to your site users with confidence knowing that you will not personally have to deal with endless calls throughout the day.·
Adding our vast experience of customer service to your product is the core service on offer at this centre. Our people and technology can provide your new and existing customers with the kind of care that they have been told to expect from you. Top quality and attention to detail in this is a must for those businesses wanting to compete in the new e-conomy..
The
advice sought is usually significant in making the sale.
In
most cases the advice sought will not require immense specialist knowledge
of the product though the caller invariably does have an issue that may
prevent them from making a purchase. The confidence of being able to make
that call will reflect in your sales.
Telephone support for inbound orders is a must even for the most advanced e-merchant web-site. Many customers still prefer to disclose sensitive information to a knowledgeable, friendly agent and unless you are able to offer that, you WILL lose orders.
The
cost of operation is less than the cost of losing the sales.
Priced
to be to your advantage, you can be confident that the service is a net
profit generator.
Services shortly to be provided by the MYCO call centre include:
Inbound Web Sales Inbound voice sales have been commonplace for some time now. We have people able to handle those traditional needs, however a new medium of live web text is also beginning to be used by a number of e-tailers, especially in the US and we are looking into the value of this for our clients.We believe we have solutions to reduce those abandoned shopping carts. though technology alone will never build confidence in customers they way a phone call will. You've seen all your web hits, now translate those into more immediate sales.
try...
myco call centre